SevisMate Logo
Privacy Policy
Last Updated: June 20, 2025

At SEVISMate (“we”, “us”, or “our”), a service operated by Graymont Group, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our website, sevismate.com, and related services (collectively, the “Services”). It also acknowledges our commitment to complying with Ghana's Data Protection Act, 2012 (Act 843), the General Data Protection Regulation (GDPR), and other applicable data protection laws.

By using our Services, you agree to the terms outlined here. If you do not agree with this policy, please do not use the Services.

1. Information We Collect

A. Information You Provide to Us

We collect personal information when you use our Services, such as when you create an account or submit details to facilitate your SEVIS I-901 fee submission. This may include:

  • Full name
  • Email address and phone number
  • SEVIS-related details (e.g., SEVIS ID, Form Type, School Code or Program Number)
  • Address details (if required)
  • Account login details (email and password, stored securely)
  • Uploaded documents (e.g., SEVIS coupons)
  • Selected service options and transaction details

B. Service Fee Information

To settle our service fee, you will provide financial information directly to our secure, third-party service provider. We do not collect or store your full card or banking details on our servers. We only receive confirmation that your service fee has been settled.

C. Automatically Collected Data & Cookies

When you access our Site, we may automatically log standard data such as your IP address, browser type, pages visited, and access times. We use cookies and similar technologies for functionality, security, and personalization. Cookies are small text files stored on your device that help our website function and remember your preferences. You can control cookie settings through your browser.

2. How We Use Your Information

We use your data to:

  • Facilitate the SEVIS I-901 fee submission on your behalf
  • Set up and manage your account
  • Communicate updates or respond to inquiries
  • Send service-related notifications and confirmations
  • Detect and prevent fraud or misuse
  • Improve and optimize our Services
  • Meet legal and compliance obligations

3. How We Share Your Information

Your information may be shared in the following cases:

  • SEVIS Fee Submission: Necessary details may be shared with relevant U.S. government platforms to complete your I-901 fee submission.
  • Service Providers: We may share limited data with vendors who help us operate our services (e.g., for email delivery or customer support). These vendors are required to safeguard your data.
  • Legal Requirements: If legally required, or to protect rights, safety, or comply with regulations, we may disclose your data.
  • Business Changes: In the event of a merger, sale, or other changes, your data may be part of the transferred assets.
  • With Your Consent: We may share your information in other ways if you explicitly agree.

We do not sell your personal data.

4. Your Rights Under GDPR and Ghana's DPA

Under GDPR, Ghana's Data Protection Act, and other applicable data protection laws, you have certain rights regarding your personal data. These may include:

  • The right to access: You can request copies of your personal data.
  • The right to rectification: You can request that we correct any information you believe is inaccurate.
  • The right to erasure: You can request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You can request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You can object to our processing of your personal data, under certain conditions.
  • The right to data portability: You can request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us. We will respond to your request within the timeframes stipulated by applicable law.

5. Data Security

We implement reasonable administrative and technical safeguards to protect your personal information. This includes encrypted data transmission and secure user authentication methods. However, no system can guarantee complete security. Please take appropriate precautions when sharing sensitive data online.

6. Data Retention

We keep your information only as long as necessary for account maintenance, service delivery, and legal compliance. Transaction records may be stored for auditing or regulatory purposes.

7. Children’s Privacy

Our Services are not intended for children under 13 (or as defined by local laws). We do not knowingly collect personal data from minors. If we discover that a child has submitted personal information, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy as needed. When we do, we’ll revise the “Last Updated” date. Continued use of the Services after updates means you accept the new terms.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

SEVISMate Support
Email: support@sevismate.com
Phone: +233 54 076 3172