Privacy policy.

By using our Services, you agree to the terms outlined here. If you do not agree with this policy, please do not use the Services. We comply with Ghana's Data Protection Act, 2012 (Act 843), the General Data Protection Regulation (GDPR), and other applicable data protection laws.

1. Information we collect

A. Information you provide

We collect personal information when you use our Services, such as when you create an account or submit details to facilitate your SEVIS I-901 fee submission. This may include:

• Full name
• Email address and phone number
• SEVIS-related details (SEVIS ID, Form Type, School Code or Program Number)
• Address details (if required)
• Account login details (email and password, stored securely)
• Uploaded documents (e.g. SEVIS coupons)
• Selected service options and transaction details

B. Service fee information

To settle our service fee, you provide financial information directly to our secure third-party payment processor. We do not collect or store your full card or banking details on our servers. We only receive confirmation that the service fee has been settled.

C. Automatically collected data and cookies

When you access our Site, we may automatically log standard data such as your IP address, browser type, pages visited, and access times. We use cookies and similar technologies for functionality, security, and personalization. You can control cookie settings through your browser.

D. Service activity and security data

We keep internal records of how the Service is used, including technical signals about the device and network you connect from. We use this to operate the Service safely, prevent abuse, and meet our compliance obligations. We rely on the “legitimate interest” lawful basis under GDPR Article 6(1)(f) and the equivalent provisions of Ghana's Data Protection Act, 2012 for this processing.

2. How we use your information

We use your data to:

• Facilitate the SEVIS I-901 fee submission on your behalf
• Set up and manage your account
• Communicate updates or respond to inquiries
• Send service-related notifications and confirmations
• Detect and prevent fraud or misuse
• Improve and optimize our Services
• Meet legal and compliance obligations

3. How we share your information

Your information may be shared in the following cases:

• SEVIS fee submission: Necessary details are shared with FMJfee.com to complete your I-901 submission on your behalf.
• Service providers: We may share limited data with vendors who help us operate our services (email delivery, customer support). These vendors are contractually required to safeguard your data.
• Legal requirements: If legally required, or to protect rights, safety, or comply with regulations, we may disclose your data.
• Business changes: In the event of a merger, sale, or other change of control, your data may be part of the transferred assets.
• With your consent: We may share your information in other ways if you explicitly agree.

We do not sell your personal data.

4. Your rights under GDPR and Ghana's DPA

Under GDPR, Ghana's Data Protection Act, and other applicable data protection laws, you have certain rights regarding your personal data:

• Access: Request copies of your personal data.
• Rectification: Request correction of any information you believe is inaccurate.
• Erasure: Request deletion of your personal data, under certain conditions.
• Restrict processing: Request that we restrict processing, under certain conditions.
• Object to processing: Object to our processing, under certain conditions.
• Data portability: Request transfer of your data to another organisation, or to you, under certain conditions.

To exercise any of these rights, contact us at the address below. We respond within the timeframes stipulated by applicable law.

5. Data security

We implement reasonable administrative and technical safeguards to protect your personal information, including encrypted data transmission and secure user authentication. No system can guarantee complete security. Take appropriate precautions when sharing sensitive data online.

6. Data retention

We keep your information only as long as necessary for account maintenance, service delivery, and legal compliance.

• Account information: retained while your account is active, then for up to 12 months after closure.
• Transaction records: retained for up to 7 years to satisfy financial record-keeping obligations.
• Service activity and security records: retained for up to 24 months, after which entries are deleted or anonymised.
• Marketing communications data: retained until you unsubscribe, then deleted within 30 days.

You can request earlier deletion of any of the above at any time by contacting us. Where we are legally required to retain certain records, we will explain why before we respond.

7. Children's privacy

Our Services are not intended for children under 13 (or as defined by local laws). We do not knowingly collect personal data from minors. If we discover that a child has submitted personal information, we delete it promptly.

8. Changes to this policy

We may update this Privacy Policy as needed. When we do, we revise the “Last updated” date above. Continued use of the Services after updates means you accept the new terms.

9. Contact

SEVISmate Support
Email: support@sevismate.com
Phone: +233 54 076 3172

Registered entity
Graymont Group USA LLC
30 N Gould St, STE R
Sheridan, WY 82801
United States